Refund and Returns Policy

Refund and Return Policy for RS BOOKS House*

At RS BOOKS House, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and return policy outlined below.

### 1. *Eligibility for Returns*
We accept returns under the following conditions:
– *Time frame:* Items must be returned within 7 days of the delivery date.
– *Condition of Items:* Books must be returned in their original condition, without any signs of use, damage, or wear. Items must also include any original packaging, if applicable.

### 2. *Non-Returnable Items*
Certain items are exempt from being returned:
– Gift cards
– Downloadable digital products (eBooks, audiobooks)
– Items purchased on sale or with a discount, unless the item is defective

### 3. *How to Initiate a Return*
To start a return, please follow these steps:
– *Contact Us:* Email us at *rslibraryagra@gmail.com* with your order number and reason for the return.
– *Return Authorization:* Once your return request is approved, we will provide you with instructions on how to send the item back.
– *Shipping Costs:* You will be responsible for covering the shipping costs for returning the item, unless the item was defective or sent in error. We recommend using a track able shipping service to ensure the safe return of the item.

### 4. *Refund Process*
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, the refund will be processed within 7-10 business days, and the credit will automatically be applied to your original method of payment.

– *Partial Refunds:* In some cases, only partial refunds may be granted (e.g., items showing minor signs of use or missing parts that are not due to our error).
– *Shipping Fees:* Original shipping fees are non-refundable unless the return is due to our error or a defective product.

### 5. *Exchanges*
If you received a damaged or defective item, we will replace it at no additional cost. Please contact us at *rslibraryagra@gmail.com* to arrange an exchange. You may be required to return the defective item before we send a replacement.

### 6. *Late or Missing Refunds*
If you haven’t received your refund within the expected time frame:
– *Check your bank account* or contact your credit card company, as refunds may take time to post.
– *Contact us* at *rslibraryagra@gmail.com* if there is still an issue, and we will help resolve the problem.

### 7. *Cancellation Policy*
Orders can be canceled if they have not yet been processed or shipped. To cancel an order, please contact us immediately at *rslibraryagra@gmail.com*. Once an order has been shipped, it cannot be canceled, and you will need to initiate a return instead.

### 8. *Damaged or Incorrect Items*
If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of receiving the product. We will arrange for a replacement or refund, and we will cover the shipping costs for returning the item.

### 9. *Contact Information*
For any questions regarding our refund and return policy, please contact us at:

*RS BOOKS House*
[E 13 A NEW AGRA, AGRA]
[rslibraryagra@gmail.com]
[9410840055]

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This Refund and Return Policy is designed to ensure a smooth process for resolving any issues with your order at RS BOOKS House.